Before you let it talk to your customers.
Straight answers on accuracy, taking over, languages and pricing. Can't find yours? Talk to us.
No. Baza only answers from the information you give it. If it doesn't know, it never guesses: it offers to have someone from your team get back to the customer, saving their details for you. You can read every word it has said in your inbox.
Yes, at any time. Open the conversation and press Take over: Baza stops replying and you answer as yourself. When a customer asks for a person, you also get an email. When you're done, press Hand back to AI under the reply box and Baza picks up the conversation again.
It replies in the language the customer writes in, including Kinyarwanda, Swahili, English and French. Write your information in whichever language you prefer.
A few details about your business, in plain words: what customers usually ask and how they can reach you. Test the answers in your dashboard, then share your chat page or add Baza to your website.
No. Every business gets its own chat page to share as a link or a QR code. Add the chat to your website whenever you have one. It can also learn from your PDFs and spreadsheets.
Yes. Choose "Just me" when you sign up, and Baza speaks for you rather than for a business. The plans are the same, and your chat page becomes a link for your bio: your links, plus a chat that answers for you.
No. While we're launching, we'll help you add your first business details, set up your chat page and test the answers, at no extra cost.
Everything the AI does uses credits, by how much it reads and writes: a reply uses about 1.5 credits, and follow-ups, summaries and reading your website use a little too. Every new business starts on Pay as you go with 100 free credits, once. After that, buy credits (they never expire) or add a card, and pay $0.01 a credit, with no monthly fee. Pro is $9 a month for your team, more knowledge, your own address and branding, with credits at the same price. The dashboard and an email warn you before your credits run out; if they do, Baza politely tells new customers to contact you directly while every conversation stays readable. Prices are charged in US dollars.
Yes. Try a plan with a monthly fee and ask within 14 days of your first payment for it, and we refund that payment in full, no questions asked (once per business and plan). If we get something wrong, like a charge in error, a double charge or replies charged while your business was paused, we refund it whenever you tell us. Unused credits you bought are refunded within 14 days of buying them. Later renewals and charges for AI already used aren't refunded otherwise: cancel any time to stop the next one. Email hello@baza.chat; the details are in our terms.
By card, two ways. Buy credits once, in packs, and use them as you go. Or add a card in Settings, which charges nothing today: when your credits run out, what the AI uses is charged to it once a month, in one payment with Pro's fee if you're on it. Every charge comes with a receipt by email, and every invoice is in Settings.
Only you and the people you invite. What you teach Baza is kept separate from every other business, your uploads stay private, and your conversations stay in your account. We never use your information to answer anyone else's customers.