Terms of Service
Last updated 27 October 2026
These terms govern use of Baza, a service of VANO STUDIOS LTD. By creating an account you agree to them on behalf of your business.
The service
Baza lets you create an AI assistant that answers your customers using information you provide, through a shareable chat page and a website widget. Answers are generated automatically; you are responsible for the accuracy of the knowledge you add and for reviewing conversations.
Acceptable use
You may not use Baza for spam, unsolicited bulk messaging, deceptive practices, or content that is illegal or infringes others’ rights.
Plans and payment
Everything the AI does for your account (replies, follow-ups, summaries, reading your knowledge and the like) is paid in credits, measured by the amount of text it reads and writes, at the prices shown on the pricing page. Prices are set and charged in US dollars; our website may show them in your local currency as a rounded estimate, converted with exchange rates from Exchange Rate API. Every new account includes the one-time allowance of free credits shown there; it does not renew. Beyond it, you can buy credits, which never expire, or add a payment card; credits are used before anything is charged to the card, and without credits or a card the assistant pauses. Card payments are processed by Paddle, our merchant of record. AI use past your credits is charged to the card monthly, on the day your subscription started, in one payment with the flat fee of a paid plan, which is charged monthly in advance; an amount too small for a card charge is added to the next one. Unpaid AI use is limited to an amount shown in your settings, which grows with the payments you have made; near that limit the card is charged early so the assistant keeps answering, and if that charge fails the assistant pauses until a payment is made. You may pay for your AI use early at any time. If you cancel a card subscription, the AI use since your last payment is charged once, the day before it ends. If a card charge is declined, Paddle retries it; if the card subscription ends, the assistant uses any credits left and then pauses until you buy credits or add a card; your data is kept. Plan features are shown on the pricing page and may change with notice.
Refunds
14-day refund on a new plan. If you’re not happy with a plan that has a monthly fee, for any reason, ask within 14 days of your first payment for it and we’ll refund that payment in full. This is once per business and plan. It doesn’t cover later monthly renewals, or charges for AI use, which pay for work your assistant has already done.
Credits. Credits you bought and haven’t used are refunded in full if you ask within 14 days of buying them. Credits already used are not refunded.
Cancelling. You can cancel at any time. Cancelling stops your next plan fee; the AI use since your last payment is charged once before your subscription ends. Apart from the cases on this page, payments already made are not refunded.
Our mistakes and credits. These apply to any payment, whenever they happen, in addition to the 14-day refund. If we bill you in error, charge you twice, or charge for AI use while your business was suspended or paused, we refund the full amount whenever you tell us. If Baza is unavailable for more than 24 hours in a calendar month, we credit that share of your monthly plan fee. If unusual traffic you couldn’t control, such as spam or automated messages, runs up your AI use, we give it back as free credits.
How we refund. Refunds go back the way you paid, within 14 days of your request.
To ask, email hello@baza.chat.
Availability and liability
The service is provided as is. We aim for high availability but do not guarantee it, and we are not liable for indirect losses arising from assistant replies, downtime or outages at the providers we rely on, including our AI model providers.
Termination
You may stop using the service at any time. We may suspend accounts that breach these terms.